Shipping policy

Last updated: August 2026

This policy explains how KitchenSort ships orders within the United Arab Emirates.

1. Processing Time

Orders are processed within 1-3 business days before dispatch. Because some items are sourced directly from our supplier partners, processing may take longer than same-day dispatch — we'll always show an estimated delivery window at checkout before you pay.

2. Delivery Timeframes

- UAE (Dubai, Abu Dhabi, Sharjah, and other Emirates): estimated 7-14 business days from dispatch
- Delivery windows are estimates, not guarantees, and may vary due to courier delays, customs processing, or public holidays.

3. Shipping Costs

- Shipping cost is calculated at checkout based on your location and order size.
- Free shipping applies to orders over AED 150 (subject to change — adjust to your actual margin).

4. Cash on Delivery (COD)

COD is available on eligible orders. A COD handling fee of AED 10 may apply, shown clearly at checkout.

5. Order Tracking

Once your order ships, you will receive a tracking link by email/SMS so you can follow its progress.

6. Delays and Lost Packages

If your order is significantly delayed or appears lost in transit, contact us at hello@kitchensort.com with your order number and we will investigate with our courier partner and offer a resolution (replacement or refund) in line with our Refund & Return Policy.

7. International / GCC Shipping

We currently ship within the UAE only. GCC-wide shipping (Saudi Arabia, Oman, Qatar, Bahrain, Kuwait) is planned for a future phase.

8. Contact Us

KitchenSort
Email: hello@kitchensort.com
Phone: +971 50 648 1011