SOLIDS LLC ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL").
SOLIDS LLC is the data controller for personal data collected through KitchenSort.
Contact: hello@kitchensort.com / Sharjah Media City, Sharjah, UAE
- Contact details: name, email address, phone number, delivery and billing address
- Order information: items purchased, order value, order history
- Payment information: processed directly by our payment gateway provider; we do not store your full card details
- Technical data: IP address, browser type, and cookies (see Section 7)
We process your data for the following purposes:
- Fulfilling and delivering your orders
- Customer service and responding to inquiries
- Processing payments and refunds
- Sending order updates and, where you've opted in, marketing communications
- Complying with our legal and tax obligations
Our legal basis for processing is performance of a contract (fulfilling your order), your consent (marketing), and compliance with legal obligations (tax, consumer protection).
4. Who We Share Data With
We share personal data only with:
- Our payment gateway provider (for processing payments)
- Our shipping and logistics partners (to deliver your order)
- Service providers who host our store and support our operations (e.g., Shopify)
We do not sell your personal data to third parties.
5. International Data Transfers
Some of our service providers (including our e-commerce hosting platform) may store or process data outside the UAE. Where this occurs, we take reasonable steps to ensure your data receives a comparable level of protection, as required under the PDPL.
We retain your personal data only as long as necessary to fulfill the purposes above, or as required by UAE tax and commercial record-keeping laws (typically up to 5 years for transaction records).
Our Site uses cookies to operate the shopping cart, remember your preferences, and (with your consent) measure marketing performance. You can control cookies through your browser settings.
Under the PDPL, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to legal retention requirements
- Object to or restrict certain processing, including marketing
- Withdraw consent at any time
- Lodge a complaint with the UAE Data Office
To exercise any of these rights, contact us at hello@kitchensort.com.
We only send marketing communications if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly. We do not use pre-ticked consent boxes.
Email: hello@kitchensort.com
Address: Sharjah Media City, Sharjah, UAE
